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FAQ

What is a doctor's note?

A doctor's note is an official medical document that verifies your need for time off work or school. It's issued by a licensed healthcare provider and typically includes their credentials, contact information, examination date, and when you can return to work. This documentation serves as professional communication between your medical provider and employer while protecting your privacy.

Will my employer accept this doctor’s note?

Yes, employers accept 99.9% of Trust Medical doctor's notes. Our notes include all required components: comprehensive intake/evaluation, board certified doctor licensed in your state, official letterhead, licensed physician's signature, provider contact details, and clear return-to-work dates. We offer a 100% acceptance guarantee because our notes meet all legal and professional standards.

Who can write a doctor's note?

Trust Medical is a telehealth service that provides certified medical excuse notes. We connect clients with licensed healthcare professionals to ensure authenticity. Our goal is to make obtaining necessary documentation fast and reliable.

Is this service compliant with privacy laws?

Yes, all our notes are fully HIPAA compliant. They include only essential work-related information without disclosing private medical details unless specifically requested. Our board-certified physicians ensure complete privacy compliance.

When is a doctor's note required?

Common situations requiring doctor's notes include:

- Simple absences
- Medical appointments
- Return-to-work clearance
- FMLA documentation
- Workplace accommodations

Please note that Trust Medical is only able to support simple absences (i.e. 5 days or less). For anything else or if you have a more serious medical condition please consult the appropriate resource.

What if I need adjustments to the note?

While minor adjustments like date corrections are possible, we cannot alter medical assessments or add false information. Any changes must be based on legitimate medical evaluation. That said, we understand that sometimes you may want to disclose additional information about your illness and volunteer that information. In those cases, please reach out to our support team so we can assist you.

Can I get a doctor's note online?

Yes, you can get a legitimate doctor's note online through Trust Medical. Our process involves a a comprehensive intake form that allows the board certified doctors on our team to determine whether your situation warrants a doctors note. We can then provide proper documentation within minutes.

What does the verification process for employers look like?

Employers can verify our notes through our provider contact information. The verification process confirms the note's authenticity while maintaining your medical privacy under HIPAA regulations. The verification service is available during business hours from 8am-8pm, Monday through Sunday.

Can my employer request a doctor's note?

Yes, employers have the legal right to request doctor's notes for medical absences. However, they can only verify the note's authenticity and basic information - not your private medical details.

How much does a doctors note cost?

Our doctor's notes cost $29.99, with no hidden fees or subscription requirements. This flat fee includes the consultation, documentation, and verification service if needed.

What should a doctor's note say?

A proper doctor's note includes:
1) Healthcare provider's information
2) Evaluation date
3) Work absence duration
4) Return-to-work date
5) High level reason for the absence
6) Any relevant restrictions and
7) Provider's signature. It should not include detailed medical information unless specifically requested and the client has authorized it in writing.

Can I pay for doctors note with insurance?

Trust Medical's services are out-of-pocket to ensure the fastest and most cost-effective possible service. While traditional doctor visits for medical notes might be covered by insurance, we've chosen a direct payment model ($29.99) to eliminate insurance delays as well as costly operations that go along with billing insurance. This means we can provide same-day (within minutes) documentation and almost always at a cheaper cost.

How fast can I get a doctor’s note?

During business hours (8am-8pm EST), you'll receive your note within minutes of completing your consultation. All other requests are processed first thing by next business day.

What conditions qualify for a doctors note?

Common qualifying conditions include:
- Acute illnesses (flu, infections, viruses)
- Injuries requiring recovery time
- Medical appointments and procedures
- Mental health needs
- Chronic condition management
- Family medical care requirements

Each situation is evaluated by our licensed physicians to determine appropriate documentation needs.

What are the consequences of forging a doctor's note?

Forging a doctor's note is illegal and carries serious consequences:
- Employment termination
- Legal prosecution for fraud
- Professional license impacts
- Potential criminal charges
- Civil liability

Instead of risking these consequences, get a legitimate note from licensed providers for just $29.99. Our process is fast, legal, and guaranteed to be accepted or your money back.

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FAQs

Here are some common questions about contacting TrustDoc and using our contact form.

How do I contact?

You can reach us through our contact form available on this page. Alternatively, you can call our customer service during business hours. We’re here to assist you with any inquiries.

What is the response time?

Our team strives to respond to all inquiries within one business day. For urgent matters, please use our phone support. We prioritize your questions to ensure timely assistance.

Is my information secure?

Absolutely! We prioritize your privacy and security. All information shared with us is protected and handled in accordance with strict confidentiality protocols.

Can I track my request?

Yes, once you submit your request, you will receive a confirmation email. This email will include details on how to track the status of your request. We keep you informed every step of the way.

What if I need help?

If you require assistance, please don’t hesitate to reach out. Our customer service team is ready to help you with any questions or concerns. We’re committed to providing you with the support you need.